Iberostar Waves Tucan | Playa del Carmen ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Ave. Xaman Ha Lote Hotelero No. 2 Fracc. Playacar, Playa del Carmen, Mexico, 77710

“The beautiful beach and lush surroundings made every moment enjoyable.”view full review

Iberostar Waves Tucan offers a 5-star All-inclusive experience in a tropical rainforest setting. This Playa del Carmen hotel features multiple dining options, pools, and modern amenities suitable for families.

Rooms & Amenities

Rooms at Iberostar Waves Tucan vary from Premium Accessible Rooms to luxurious Junior Suites, providing options for families or couples alike. Features include air conditioning, flat-screen TVs, and balconies with garden or ocean views.

Dining Options

Dining options include 8 restaurants offering international and local cuisine, such as an international buffet for lunch and an à la carte dinner featuring popular Mexican dishes. Guests can also savor Italian specialties at La Góndola and enjoy quick bites at the Snack Bar.

Leisure & Activities

Iberostar Waves Tucan features four pools and Aqua Fun, designed specifically for kids. The hotel offers a variety of leisure activities including a dedicated diving center for certified guests and entertainment programs that include magic shows and sports.

Services & Entertainment

Services include babysitting for families, a spa with relaxation sessions, and a fitness room for exercise enthusiasts. The hotel also hosts live shows for entertainment, creating a family-friendly atmosphere.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Premium Pure Wellness

2 persons

35 m²

2 Double beds

Shower

Balcony

room details

Premium Room

2 persons

35 m²

2 King Size Beds

Shower

Balcony

room details

Last Room Available

2 persons

35 m²

2 King Size Beds

Shower

Balcony

room details

Premium Near Pool

2 persons

35 m²

2 King Size Beds

Shower

Coffee machine

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Playa del Carmen 3.1 km

Airports

Aeropuerto de Playa del Carmen (PCM) 3.2 km

Cancun (CUN) 59.9 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Fantastic Kids' Club

“During my stay, I was thrilled to see the kids' club bustling with activity. My children, aged 1 and 3, found countless opportunities for fun, thanks to well-organized entertainment. The staff were incredibly caring, making sure that my little ones felt safe and engaged, while I relaxed knowing they were in good hands.” view full review

Delicious Dining Experience

“I was pleasantly surprised by the quality of the food throughout my stay. The buffet offered a wide variety of fresh, well-prepared dishes that kept my family satisfied for two full weeks. The specialty restaurants were also good, particularly the seafood options which were presented beautifully.” view full review

Variety of Activities

“The range of sports and fitness activities was excellent. From the large swimming pool with zero entry points to the beach, I enjoyed both relaxing swims and engaging in water sports like kayaking. The daily fitness classes added an enjoyable touch to my vacation.” view full review

Relaxing Spa Treatments

“I treated myself to a spa day that was absolutely rejuvenating. The serene environment and the therapists' skills made for an amazing experience. It was the perfect way to unwind after days filled with adventure.” view full review

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Locker room
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Diving
Snorkelling
Tennis court
Billiard tables
Archery
Yoga class

Services

Paid airport shuttle
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Picnic area/ Tables

Business

Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's buffet
Children's pool
Children's play area
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Live entertainment
Sun terrace
Garden area
Spa & wellness centre
Sauna
Turkish bath
Steam room
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities

Bathroom

Free toiletries

Media

Flat-screen TV

Location

Ave. Xaman Ha Lote Hotelero No. 2 Fracc. Playacar, Playa del Carmen, Mexico, 77710

Map view

Ave. Xaman Ha Lote Hotelero No. 2 Fracc. Playacar, Playa del Carmen, Mexico, 77710

City landmarks

Landmark

Xcaret

3.8 km

Landmark

Quinta Avenida

3.4 km

Landmark

Fun Fitness Globetrotters

680 m

Mall

Playacar Center Shopping Mall

800 m

Landmark

Cenote Calavera

2.5 km

Beach

Playacar Beach

3.9 km

Landmark

Mahi Golf Course

690 m

Park

Xel-Ha Park

1.4 km

Landmark

Hard Rock Campo de Golf

1.1 km

Landmark

Zona Arqueologica Playa del Carmen

2.3 km

Store

Centro Maya

3.0 km

Landmark

Alltournative

1.3 km

Golf Course

Campo de Golf Playacar

1.4 km

Mall

City Club

1.5 km

Mall

Starbucks

1.5 km

Landmark

Playa del Carmen Archeological Site

1.6 km

Landmark

Los Fundadores Park

2.8 km

Landmark

Disabled-friendly beach

2.8 km

Landmark

Maya ruins

1.6 km

Landmark

Cenote Carwash

2.3 km

Landmark

Bel Air Animal Park

2.3 km

Amusement Park

Xplor Park

3.4 km

Landmark

Casa Tzutuhil

2.6 km

Landmark

Ruinas Mayas

2.1 km

Landmark

Xaman Ha Ruins

2.3 km

Spa Centre

Casa de Aves

2.2 km

Landmark

La Sirena's Fine Mexican Handcrafts

2.9 km

Landmark

Playacar Golf Club

2.9 km

Landmark

Xaman Ha Aviary

2.8 km

Nearby

Piste Cyclable sur Paseo Xaman-Ha

410 m

Restaurants

Les Crepes de Paris

2.6 km

Avenida Paseo Xaman-Ha 25 Playacar Center

Reviews and Ratings

Reviews from guests about their experience.

Robert

United States, March 2025

5.8/10

I recently stayed at Iberostar Tucan in Playa del Carmen, and overall, it was a wonderful experience. The natural environment was beautiful, with exotic animals roaming freely, plus the food was quite tasty. However, I did encounter a few issues during check-in and with a couple of room amenities that could use improvement.

Rooms

7.0

The room was large and clean, with a great bathroom featuring a walk-in shower. However, I found the decor a bit dated and lacked some amenities like a dresser.

Service

6.0

The service was generally excellent, especially in the a la carte restaurants, though I did have a frustrating experience during check-in that could have been smoother.

Location

9.0

The resort's location is fantastic, allowing easy access to both the beach and the main town, making it a safe place to walk around.

Dining

8.0

The food was good overall, especially at the a la carte restaurants. Although the buffet selection was smaller than I expected, the flavors were enjoyable.

Facilities

7.0

The facilities were quite nice, with expansive pools and a lively atmosphere. However, the gym's maintenance issues were a downside.

Harold

United States, January 2025

6.0/10

I had an amazing family vacation at Iberostar Waves Tucan. The resort was beautiful and well-maintained, with lots of wildlife to observe. The food at the buffets was impressive, and the entertainment options were fantastic. However, I did find the air conditioning in my room wasn't cold enough and the beach was not as clear due to seaweed. Overall, I can't wait to return! 😄🌴

Rooms

8.0

My room was clean and comfortable, although the air conditioning could have been cooler. It had an excellent location for pool and beach access.

Service

10.0

The staff were overwhelmingly kind and helpful, making us feel welcomed. The entertainment crew was engaging without being overbearing.

Location

8.0

The resort is set in a lovely lush environment, close to Playa del Carmen, but I had to walk a bit for clearer waters on the beach.

Dining

9.0

Food variety was excellent with plenty of options at the buffets, and the taco stands on the beach were a nice touch. The only downside was the seaweed issue on the beach.

Facilities

9.0

The pools were warm and inviting, and I enjoyed the nightly shows, especially the Mayan Pre-Hispanic show.

Mildred

United States, December 2024

6.2/10

I had a fantastic stay at Iberostar Waves Tucan, enjoying its jungle vibe and beautiful grounds filled with wildlife. The food options were varied, and the buffets were my favorite, though some dining experiences required reservations. The beach was lovely but had some seaweed issues towards the end of my visit. Overall, the staff was friendly and made my trip enjoyable! 🌴🌊

Rooms

8.0

My room was clean with a good-sized balcony; however, the decor felt a bit dated compared to what I expected.

Service

9.0

I found the staff to be friendly and welcoming, especially Demi at the front desk and Eduardo, who made everyone feel at home.

Location

10.0

The resort is perfectly located with beautiful grounds and direct beach access, and I loved the jungle atmosphere full of wildlife.

Dining

7.0

The buffets offered a great selection, but I had to plan ahead for the reservation-only restaurants, which could be tricky for larger groups.

Facilities

8.0

The facilities included beautiful pools and beach access, which made my stay very comfortable, despite some annoying bugs in the room.

Peter

United States, November 2024

7.4/10

I had an overall fantastic stay at Iberostar Tucan, where the natural jungle surroundings and friendly staff really stood out. My room was tidy and well-kept, but it could definitely use some updating. While the buffet food was great, I did encounter some challenges with restaurant reservations and noisy nights, which slightly dampened my experience.

Rooms

7.0

My room was clean, but felt a little dated and needed some renovation. The noise from next door was bothersome at times.

Service

9.0

The staff was fabulous and always friendly, making me feel welcome and taken care of during my stay.

Location

8.0

The resort's location was awesome, nestled in a beautiful jungle environment that made for great wildlife encounters, though it was a bit noisy at times.

Dining

7.0

The buffet was impressive with a variety of delicious options, though I had issues with restaurant reservations that caused some frustration during my visit.

Facilities

8.0

The pool was large and clean with plenty of space, but I found it challenging to secure sun loungers at busy times.

Jon

United States, November 2024

6.2/10

I had a mixed experience at Iberostar Waves Tucan during my stay. The beach and overall location are absolutely stunning, and the activities for families are a great plus. However, I found the dining options to be below expectations and occasionally crowded, which detracted from my enjoyment. While some staff were incredibly friendly and helpful, I did encounter issues with service consistency during peak times, which was disappointing. 🌴😕

Rooms

7.0

The rooms were clean but felt a bit dated, with limited drawers for storage.

Service

6.0

The staff were generally friendly and attentive, though I experienced inconsistencies in service during peak meal times.

Location

9.0

The hotel is set in a beautiful area, surrounded by a maintained jungle-like environment and a stunning beach.

Dining

5.0

While the main buffet had a decent selection, the food quality was below what I hoped for, especially in the evenings.